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As part of our on-going policy to continuously improve efficiency and service (to customers and suppliers alike), we will move away from paper based financial transaction processing.
Electronic invoicing (e-Invoicing) is a method of transferring invoices and invoice data directly into Caterpillar’s accounting system without the need to print and mail paper invoice copies.
e-Invoicing solutions reduce the cost of manually handling the large volume of paper invoices received daily without the associated costs and complexities of traditional paper methods. Tungsten Network will allow for better tracking of invoices, reduce errors due to operational risk, and result in a more efficient process for Caterpillar and our suppliers.
Tungsten Network is a global electronic invoicing network. Tungsten Network’s e-Invoicing platform enables suppliers to send invoice data directly from their accounting systems in any format to customers who are enrolled on the Tungsten Network.
Tungsten Network’s ‘any-to-any’ solution handles all the data mapping requirements and ensures that all supplier invoices are delivered in the format that a customer’s accounts payable system requires.
Yes. All suppliers will be contacted to enrol with Tungsten Network within the next few months.
While you are working with Tungsten Network to complete your registration, Caterpillar will continue to process your paper/emailed invoices. Once you are sending invoices electronically via Tungsten Network, please stop sending paper/emailed copies. Continued submission of paper invoice will be escalated to your Category Manager within the Global Supply Network Division (GSND).
EDI and XML are just data formats as far as Tungsten Network is concerned. Therefore, you can use this preferred format to deliver the data to Tungsten Network if you choose to use the Integrated Solution. Caterpillar will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten Network, which will contain invoices from all of our suppliers.
Yes. The same supporting documentation are needed for e-Invoices as with paper invoices. Supporting documentation can be submitted as a PDF attachment with e-Invoices.
You should issue your invoice aligned to the PO which you have received from Caterpillar, including unit price, unit of measure, and part number. The content required on an e-Invoice is the same as what is required on a paper/PDF invoice currently. Caterpillar will provide you with a detailed e-Invoicing guideline at a later date.
No. Tungsten Network is web-based, therefore all you require to access the e-Invoicing platform is a bser and internet accesss.
You can access the Tungsten Network secure web site and create invoices online using a Web form. No software installation is required. All you need is an Internet connection and a standard bser. If you print invoices generated by any invoicing system, you can send invoice data files to Tungsten Network using the Integrated Solution. If you raise invoices manually (Word, Excel etc.) you can access Tungsten’s e-Invoicing platform via the secure web site and create invoices online using the Web Form. No software installation is required; all you need is an internet connection and standard bser.
Yes, as long as they are part of the Tungsten Network.
The Tungsten Network accepts any incoming data formats, so you can join the network and send the invoices. When you are ready to use your new software, simply advise Tungsten Network about the changes to your data output and they will make the necessary changes to the network.
Caterpillar chose the Tungsten Network because it offers our suppliers value and flexibility. Pricing is set by Tungsten Network and all fees are billed and paid directly to Tungsten Network by the supplier. A Tungsten Network representative will discuss this fee structure with you in detail.
Tungsten Network will be contacting you over the next few days on our behalf to help you select your preferred electronic invoicing option. Alternatively, please contact Tungsten Network Support for assistance.
Yes. Your use of the Tungsten Network service will help ensure we continue to pay you on time.
Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.
No, the Tungsten Network ensures that Caterpillar receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering Caterpillar an image of the invoice or an option to download the data in a fixed format does not satisfy Caterpillar’s business processes.
Yes, Tungsten Network provides Sales, Implementation and Support services in English, French, German, Dutch, Spanish, Portuguese, Polish and Italian. Tungsten Network also has local client services numbers for the following countries:
Australia +61 1800035399
Belgium +32 24031012
Denmark +45 80885818
Finland +358 800118871
France +33 170708109
Germany +49 69222220293
Ireland +353 12477710
Italy +39 0236006341
Malaysia +60 1800813158
Netherlands +31 207121386
New Zealand +64 800448121
Singapore +65 8001204757
Spain +34 914141473
Sweden +46 850578454
UK +44 870 165 7430
An invoice sent via e-mail has to be manually keyed into our accounting system. In order to maximise the benefits that electronic invoicing offers, it is important that a data file is produced that can be integrated directly into Caterpillar’s accounting system to allow automated registration of your invoice. Using the Tungsten Network will allow you to monitor progress of your invoice through Tungsten Network and into Caterpillar with a confirmed delivery status.
All invoices for goods/direct material should be sent via e-invoicing unless you are currently invoicing through Ariba Supply Network or informed otherwise. All invoices for services should be issued according to your current procedure.