In 2020, we surveyed the top finance, accounting, technology, shared services, GBS, and process improvement leaders.
Find out what we learned.
Covid-19 has caused organisations to reconsider continuity plans and shift their priorities
Prior to the pandemic, shared services and GBS leaders, CFOs, and controllers were tasked with cutting costs, improving cash flow, shortening cycle times, and facilitating end-to-end business collaboration; COVID didn’t change these core responsibilities, but it forced a full reevaluation of how to achieve the desired results.
In sum, we discovered that businesses are (and should be):
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