Carriere

Company Description

About Us:

We are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow management. The Tungsten Network also provides users with real-time spend analysis through analytics, and offers access to Early Payment, a form of alternative finance for businesses.

In line with ambitious growth plans, we are now seeking to hire talented Account Directors to drive revenue growth and continuous enhancement of our client proposition through product/service lines, increased coverage and improved retention, based on deep relationships and an understanding of our clients‘ business.

Position

• Nurture strong relationships with our clients by continuing to provide solutions that enable them to meet their objectives
• Design and implement a strategy to ensure C-suite coverage within our clients
• Take a strategic view of the client relationship and plan on how best to maximise it
• Identify and develop new sales opportunities within existing accounts
• Manage pipelining activity and reporting including robust monthly forecasting.
• Proactive involvement in the pitch process for new and existing business.

Requirements

• Proven experience in B2B account management working with FTSE1000 type organisations.
• Experience in a SAAS, Tech, Telecoms or similar environment. International account experience would be a plus.
• Proven track record of successful account growth and business development is essential.
• Have the ability to maintain a high level of client service and responsiveness, with extreme attention to detail even when under pressure.
• Have excellent communication and presentation skills and be confident and proactive when engaging with client audience.

Company Description

About Us:

We are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow management. The Tungsten Network also provides users with real-time spend analysis through analytics, and offers access to Early Payment, a form of alternative finance for businesses.

Position

Job Purpose:

The Supplier Enrolment Specialist will be required to interpret the business needs and form a consultative sell and then apply the solution, manage a contact strategy and manage/extend their own pipeline in order to achieve set targets.

Key Responsibilities:

A telesales position within a multilingual ‘Managed Sales’ team, requiring the Enrolment Specialist to speak with supplier clients with a plan to enrol them onto one of the two Tungsten Network services at the request of their buyer customer (end client)

Each individual is expected to carefully manage a sales portfolio (containing 100-300 suppliers) in line with strict quality guidelines. This includes regular interaction and detailed account notes within the CRM.

The role of the enrolment specialist is to:

• Contact each new supplier lead must be contacted within 2-8 working days.
• Provide professional advice on which service to register for
• Professionally represent Tungsten Network, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills
• Determine the correct supplier contact / decision maker
• Handle objections
• Upsell additional / higher value services
• Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client)
• Update the CRM with gathered notes and account/contact details
• Ensure suppliers “go live” on the network post registration

Requirements

Experience and Knowledge:

• Experience in telesales
• Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
• Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
• Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
• Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritise activities where necessary

Systems Knowledge:

• PC / MS office literacy

Personality & Attributes:

• Communicates with credibility
• Ability to empathise
• Negotiating & Influencing
• Resilience and Determination
• Delivers High Quality Results
• Able to work under pressure
• Able to understand challenges and provide solutions
• Team player with a good attitude

Company Description

About Us:

We are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow management. The Tungsten Network also provides users with real-time spend analysis through analytics, and offers access to Early Payment, a form of alternative finance for businesses.

Position

Job Purpose:

The Supplier Enrolment Specialist will be required to interpret the business needs and form a consultative sell and then apply the solution, manage a contact strategy and manage/extend their own pipeline in order to achieve set targets.

Key Responsibilities:

A telesales position within a multilingual ‘Managed Sales’ team, requiring the Enrolment Specialist to speak with supplier clients with a plan to enrol them onto one of the two Tungsten Network services at the request of their buyer customer (end client)

Each individual is expected to carefully manage a sales portfolio (containing 100-300 suppliers) in line with strict quality guidelines. This includes regular interaction and detailed account notes within the CRM.

The role of the enrolment specialist is to:

• Contact each new supplier lead must be contacted within 2-8 working days.
• Provide professional advice on which service to register for
• Professionally represent Tungsten Network, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills
• Determine the correct supplier contact / decision maker
• Handle objections
• Upsell additional / higher value services
• Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client)
• Update the CRM with gathered notes and account/contact details
• Ensure suppliers “go live” on the network post registration

Requirements

Experience and Knowledge:

• Experience in telesales
• Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
• Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
• Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
• Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritise activities where necessary

Systems Knowledge:

PC / MS office literacy

Personality & Attributes:

• Communicates with credibility
• Ability to empathise
• Negotiating & Influencing
• Resilience and Determination
• Delivers High Quality Results
• Able to work under pressure
• Able to understand challenges and provide solutions
• Team player with a good attitude

Company Description

At the heart of the global marketplace are the billions of transactions that happen every day. There are multiple human touch-points between Buyers and Suppliers — each of which cost time and the possibility of human error. Increasing demands for compliance bring ever more intricate regulation. In response, businesses today are searching for ways to streamline and become more agile. Trusted, passionate and proven, Tungsten Network is making the digitization of commerce faster, easier and smarter between Buyers and Suppliers around the world. Our network has built a community with over half the Fortune 500 and is easing the accounts payable process with higher visibility, greater insights and unprecedented speed. The future of the global marketplace is here.

Position

Job Purpose

The primary purpose of this role is to support the Head of Information Security to ensure the continued integrity of information security controls and certification of our services to customers. This role is also key to ensuring that we present the security of our services in an effective way to potential and existing service customers by providing accurate and prompt responses to questions arising through tenders, routine assessments and ad hoc service requests. The role holder is also key to supporting continued improvement of controls through project and other initiatives.

Job Description

• Perform control assessments and support preparation for ISO 27001/ISAE3402 external and internal audits.
• Plan internal and external audits, facilitate meetings and conduct audit assessment when required.
• To initiate the remediation action plan identified to address any findings/ non conformances from internal and external audits. Engage with remediation owners and ensure the progress/ remediation actions are being addressed within the agreed timelines.
• Manage the responses to and completion of customer questionnaires on security and compliance.
• Help ensure acquisition and vendor security assessments are completed as part of the new vendor onboarding process.
• Coordinate the annual Corporate Business Continuity Plan (BCP) and related activities for all offices.
• Assist Head of Information Security in any security related issues/matters on daily basis.

Requirements

Essential Duties and Responsibilities

• IT Security Auditing and Review.
• Coordinating resources within the entire organization for external ISO27001 and ISAE 3402 audit.
• Manage the customer and vendor security questionnaires/assessment.
• Promote security within Company and be an advocate for customer trust.
• Maintain the Tungsten Network information security management system.

Education & Experience

• MS in Computer Science or equivalent desired.
• At least 3 years’ experience in information security audit management in IT environment preferably ISO27001/ISMS.
• Experience and knowledge in information security, customers and third-party security questionnaires, process improvement, business continuity plan and report writing.
• Experience in managing internal / external audit.

Functional Competencies

• Strong skills in Microsoft applications especially in Excel, Word, Power Point, Visio. Excellent in Excel and Power Point.
• Fast learner, hardworking and able to perform under pressure as it will be very hectic during the audit preparation period.
• Very good in documentation and very meticulous.
• Ability to handle multi-tasking activities.
• Excellent communication skills.

Personal Attributes

• Able to work independent
• Positive and dynamic
• Able to work under pressure
• Attention to detail
• Must be a team player

Other information

This is a Permanent Position

Tungsten Network Sdn Bhd, offer Locational Independent Working - We currently have a rotational 2 week roster.

Teams come into our T Hub location at Menara Prestige, to meet once every 2 weeks and all other days, employees have the option to work in our Co Working Space or work from any other location of their choosing.

Company Description

Tungsten Corporation is the world’s largest, compliant business transaction network. A leading global electronic invoicing and purchase order transactions network; Tungsten’s mission is centred on enabling a touchless invoice process allowing businesses around the globe to gain maximum value from their invoice process.

Tungsten processes invoices for 74% of the FTSE 100 and 71% of the Fortune 500. It enables suppliers to submit tax compliant e-invoices in 54 countries, and last year processed transactions worth over £220 billion for organisations such as Caesars Entertainment, Computacenter, GlaxoSmithKline, Kraft Foods, Mohawk Industries, Mondelēz International, Procter & Gamble, Shaw Industries, Unilever and the US Federal Government.

Founded in 2000 and headquartered in London, Tungsten has offices in the US, Bulgaria and Malaysia, employing over 227 people.

Position

Role Overview

The Linux Engineer role within Tungsten Network is responsible for supporting existing infrastructure and applications at Tungsten Network to ensure continued operation of the Tungsten Network service to meet and exceed agreed service levels. The Linux Engineer role supports a 24/7/365 operation for monitoring our production services and acts as third line support to business users and second line support for Application Support.

Candidates will be expected to learn Tungsten Networks applications and infrastructure and be able to perform troubleshooting and respond to managed service providers regarding alerts within our hosted environments.

The role is full time and reports to Technology Manager, Production Services and would suit an organized, practical and adaptable person with desire to grow and develop technical skills in a fast-growing global company.

Requirements

Essential Duties and Responsibilities

• Understand Tungsten Network applications and infrastructure and know how to utilize tools to investigate problems reported in each. Ability to use log aggregation tools such as Splunk or track errors through raw logs is key.
• Understand Tungsten Network computing, storage, and network systems to respond to monitoring alerts from production systems and resolve or direct questions to development groups for assistance in resolving possible bugs.
• Understand Amazon Web Services (Cloud Computing Services) and able to perform basic troubleshooting when necessary.
• Act as second line support for Application Support on problem investigations for document processing and file transfer software.
• Act as third line of support for business users performing problem investigations for client facing support teams for document processing and file transfer software.
• Act as the main person to maintain application that running in Unix/Linux environment. Perform housekeeping and develop custom script when required.
• Able to prioritize and manage several open issues at one time.
• Able to spot repetitive issue and suggest permanent solution by fixing the root issue.
• Identify problem areas with existing applications and create tool or custom script to streamline processes.
• Perform basic troubleshooting on network problems; escalating problems to managed service provider if needed.
• Participate in all training for any new release/product to production environments and ensure all documentation are available and able to provide support post training.
• Participate in paid weekend on-call rotation for key services in client facing environments.

Education

• Bachelors/A Level or equivalent degree in Computer Science, Computer Information Systems, or similar

Experience

• 2-3 years administrating Windows and Linux Production Environments
• Minimum 2-3 years exposure on the Perl /Phyton/Bash scripting
• Minimum 2-3 years commercial experience as Level 2 support with background PL/SQL
• Minimum 2-3 years hands on experience in installing and configuring Splunk

Personal Attributes

• Organized – Able to keep track of an environment with many different workflows across heterogeneous systems.
• Detail Oriented – Able to identify relevant information out of a broad expanse of available documentation and logging.
• Knowledgeable – Familiar with a broad set of IT concepts (networking, storage, Windows, Linux) yet not necessarily a master of all of them, but Linux is a must.
• Flexible – Able to adapt to fast-moving environment and independently as well as with team.

Other information

Working Hours - Monday to Friday 5pm - 1am (UK Hours)

Company Description

At the heart of the global marketplace are the billions of transactions that happen every day. There are multiple human touch-points between Buyers and Suppliers — each of which cost time and the possibility of human error. Increasing demands for compliance bring ever more intricate regulation. In response, businesses today are searching for ways to streamline and become more agile. Trusted, passionate and proven, Tungsten Network is making the digitisation of commerce faster, easier and smarter between Buyers and Suppliers around the world. Our network has built a community with over half the Fortune 500 and is easing the accounts payable process with higher visibility, greater insights and unprecedented speed. The future of the global marketplace is here.

Position

Job Summary

• Respond and resolve customer requests.
• Perform daily administrative tasks.
• Ad hoc assignments.

Requirements

Essential Duties and Responsibilities

• Manage, respond and resolve client support requests received via ticketing system, phone and email in a professional manner within agreed service level agreement (SLA).
• Prioritizing and escalating requests as required.
• Managing requests and keeping clients informed in reasonable time frames.

• Assisting the implementation of a support knowledgebase and similar process improvements.
• Ensure high levels of customer satisfaction.
• Complete daily administrative tasks assigned.
• Perform ac hoc requests or projects assigned by the team leader/support manager.

Education

• Must possess at least a Diploma or equivalent or higher formal qualification.

Experience

• Previous experience in call centers/help desk/support would be an added advantage.

Personal Attributes

• Good e-mail and telephone etiquette is a must.
• Excellent Communication Skills (both written & oral).

• Logical and analytical thinking, solution oriented.
• Customer Service oriented.
• Positive and Energetic with a pro-active attitude.

• Ability to handle pressure and multi task.

• Self Starter and a team player.
• Able to work extra hours if required

• Excellent command of English language (written and oral).

• Proficiency in Hindi (written and oral) will be a desired added advantage.
• General understanding of internet services such as email, FTP etc.
• Comfortable with using MS Office Applications suite.
• Computer savvy.

Desirable

• Knowledge of invoicing/accounting packages.
• Data transfer protocols.

Other information

This is a full time, permenent position .

Working Hours are 11am - 8pm - Monday to Friday

Tungsten Network Sdn Bhd, offer Loctional Independent Working - We currently have a rotational 2 week roster.

Teams come into our T Hub location at Menara Prestige , to meet once every 2 weeks and all other days, employees have the option to work in our Co Working Space or work from any other location of their choosing.

Company Description

About Us:

We are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow management. The Tungsten Network also provides users with real-time spend analysis through analytics, and offers access to Early Payment, a form of alternative finance for businesses.

We are now seeking to recruit a Head of Technical Consultancy to lead a team of talented Technical Consultants.

Position

Key Responsibilities:

• Day to day management of Technical consultants, including objective sessions, formal 6 monthly reviews and regular project/customer reviews
• Manage the continuous improvement and training of the team of technical consultants
• Knowledge of Tungsten Network products and services
• Professional Services consultancy skills
• Understanding and application of the Professional Services methodology
• Support the continuous improvement of the technical delivery approach for the Tungsten Network customer projects
• Ensure that Tungsten Network technical best practices are applied to all customers implementation projects
• Develop and enhance existing processes to enable the delivery of new products and services
• Establish and Maintain the process for providing quotations, ensuring requests are completed efficiently and reasonably
• Manage a small portfolio of customer implementations -
• Lead customer meetings and work with the customer’s project team to drive out requirements and design sustainable solutions
• Lead the customer through testing the solution built
• Provide regular updates on the status of technical progress within the project structure
• Ensure that all projects are run in line with the Professional Services Methodology, and meet ISAE 3402 audit standards

Requirements

Experience and Knowledge:

• Experience presenting and authoring on technical subjects to both technical and non-technical audiences, at all levels of an organization
• Customer facing experience, including experience dealing with large customer organizations
• Able to lead several parallel customer assignments
• Excellent technical problem solving skills
• Full lifecycle project experience
• Strong requirement elicitation skills
• Ability to take a proactive approach to customer engagements
• Familiarity with Procure-to-Pay/Accounts Payable environments
• Preferred: PRINCE2/PMP certification
• Must be able to understand requirements from business SME and be able to translate into technical requirements

Education:

• Bachelor’s degree or higher in one of the following subjects -

- Computer science

- Mathematics

- Finance

Systems Knowledge:

• Familiarity with AP functions of popular ERPs such as SAP and Oracle
• Knowledge of network connectivity protocols such as SFTP and AS2
• Preferred - Basic SQL knowledge
• Preferred : understanding of different file types such as XML, IDOC

Company Description

At the heart of the global marketplace are the billions of transactions that happen every day. There are multiple human touch-points between Buyers and Suppliers — each of which cost time and the possibility of human error. Increasing demands for compliance bring ever more intricate regulation. In response, businesses today are searching for ways to streamline and become more agile. Trusted, passionate and proven, Tungsten Network is making the digitisation of commerce faster, easier and smarter between Buyers and Suppliers around the world. Our network has built a community with over half the Fortune 500 and is easing the accounts payable process with higher visibility, greater insights and unprecedented speed. The future of the global marketplace is here.

Position

Role Overview

The Renewal Specialist will be responsible for ensuring the timely and accurate renewal of all Single Integrated Suppliers (IS) using the Tungsten Network. In addition, there may be further non IS clients, including customers utilizing Purchased Order Delivery Services or Mexican Payment services requiring renewal support and processing.

The Renewal Specialist will become the subject matter expert on all things relating to IS renewals, also supporting broader business initiatives including the Order to Cash billings project, the Subscription Pricing project and data cleansing initiatives.

The Renewal Specialist will manage the outbound renewal communications to IS clients and monitor, resolve or escalate any inbound customer enquiries relating to their renewal.

Essential Duties and Responsibilities

• Preparation of the monthly supplier renewals data file, pulling data from report manager and applying the necessary filters to prepare the in scope billings for the month.
• Work with colleagues in Finance, Customer Support and Data Integrity to review scheduled billings and amend any tariff mis-matches in Obi, so by the date the customer is due to be billed, the Obi billing instructions are aligned to the correct customer tariff.
• Send communications to all upcoming monthly renewals, managing the content of applicable email templates.
• Where data anomalies are found, work with Customer Service or Data Integrity to correct any inaccuracies, to prevent them being “carried forwards”
• Participate in cross functional working groups as required to support wider business initiatives relating to the supplier renewals process or supplier data
• Assisting in any retention & ad hoc project assigned by the Manager

Requirements

Education & Experience

• A minimum of 2 years’ experience of working with excel and data, ideally within a technology driven business.

Personal Attributes

• You are a self-starter
• Comfortable to operate with autonomy and navigate ambiguity
• Willing to make assessments, sometimes with limited information, to move to action.
• Organized and detail oriented

Other information

Working Hours

Monday to Thursday – 4pm – 1am

Friday Noon – 9pm

Tungsten Network offer a Flexible working arrangement with a current requirement to attend our T Hub on a rotational roster basis

Company Description

Company Description

About Us:

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow. Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through Tungsten Network Finance, a form of alternative finance for businesses.

Position

Essential Duties and Responsibilities

• Primary point of contact for the customer after go-live, serving as the customer’s service delivery expert, ensuring that profile set up is congruent with customer defined project and business process goals
• Build and/or maintain customer relationships at an operational level to ensure delivery to contract
• Work with Client Director to drive periodic business reviews
• Monitor operational performance against key KPI’s to ensure all services are delivered and supported within the parameters set out in the contract
• Ensure the customer facing and internal documentation is kept up to date
• Act as escalation point should the customer not be satisfied with any operational aspect of the Tungsten Network service, coordinating resources as required to restore the customer’s satisfaction level. The escalation should be discussed with your immediate line manager who will use whatever resources they can to assist with the escalation including the subsequent use of the Client Director.
• Manage Severity 2 and Severity 3 customer incidents working with internal teams to ensure a timely resolution and keep the customer up to date on the progress
• Work closely with Supplier Sales and Implementation as well as Marketing to maximise customer transaction volumes
• Input into and rollout supplier onboarding best practices to support securing high quality releases
• Work closely with Client Director to drive opportunities for future campaign releases
• Input into continuous improvement of the service delivered to the specific account
• Provide ongoing education and training to existing and new customer contacts on how the service operates to make best use of the network
• Provide listening opportunities to customers and document gained competitive information
• Feedback suggested product enhancements and new countries to Product Management
• Work closely with the appointed Client Director to meet and exceed customer’s expectations
• Support the Client Director to ensure the customer is aware of opportunities for expansion of Tungsten Network within their business
• Highlight to the Client Director and management issues and obstacles which prohibit the customer becoming a ‘reference’ account for potential new customers; assist in the remediation of those issues & obstacles

Requirements

Education

Essential

• A levels, Degree, Baccalaureate, etc.

Desirable

• Relevant qualification to underpin work experience

Experience

Essential

• Working in a customer service/relations environment
• Ideally external customer focused and project/account management experience
• Broad understanding of P2P
• Exposure to a SAAS or Software company
• Exposure to Project Management
• Proven track record of providing excellent customer service and experience of managing key customer relationships within a service delivery type role

Personal Attributes

• Customer/service focused
• Results oriented
• Creative with pro-active approach
• Resilient: able to work under pressure
• Proven aptitude for learning in a fast-paced environment
• Logical and methodical approach to achieving tasks and objectives
• Good communicator with strong time management and prioritisation skills
• Determined (will do attitude); Positive (can do approach)
• Maturity and confidence to communicate with Senior Management and Customers